At “https://thegreenchapter.store/ “, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer both a “return” and “return and exchange” policy as described below:
Return Policy:
If for any reason you are not satisfied with your purchase, you may return it to us for a refund within 15 days of receiving your order. To be eligible for a return, the item must be in its original condition, unopened, and unused. Once we receive the returned item, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable and the customer is responsible for return shipping costs.
Return and Exchange Policy:
If you receive a defective or damaged item, or if you receive an item that does not match your order, we will gladly exchange it for a new one. To initiate a return and exchange, please contact our customer service team within 15 days of receiving your order. Once we receive the returned item, we will ship a replacement to you at no additional cost.
We take pride in our products and strive to provide our customers with the best possible service. If you have any questions or concerns about our return policies, please feel free to contact us.