Frequently Asked Questions (FAQs)

What is The Green Chapter?

The Green Chapter is a sustainable lifestyle brand offering eco-friendly products made from bamboo, cork, seed paper, and other natural materials. Our mission is to help you make conscious choices that are better for the planet.

Where are your products made?

All our products are proudly made in India using ethically sourced, eco-friendly materials by skilled artisans and sustainable suppliers.

Are your products 100% eco-friendly?

Yes! We use biodegradable, compostable, or recyclable materials such as bamboo, cork, seed paper, and recycled cotton to minimize environmental impact.

Do you ship across India?

Yes, we ship to all major cities and towns across India. Standard and express shipping options are available at checkout.

How long does delivery take?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days depending on your location.

Do you offer international shipping?

Currently, we ship only within India. However, we ship internationally with extra cost.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and popular wallets such as Paytm, PhonePe, and Google Pay.

WAre your products customizable?

Yes, select products can be personalized for gifting, corporate orders, or events. Please contact us at support@thegreenchapter.store for custom orders.

What is your return or exchange policy?

We accept returns or exchanges for damaged, defective, or incorrect products within 7 days of delivery. Please refer to our Returns & Refunds Policy for more details.Please share video of same.

What are seed paper products?

Seed paper is handmade paper embedded with live seeds. Once used, you can plant it in soil, water it, and watch it grow into herbs or flowers — a zero-waste solution!

Do you offer bulk or corporate gifting options?

Yes! We specialize in sustainable corporate gifting. You can browse our gifting range or reach out for a custom quote.

How can I contact you?

You can email us at or fill out the contact form on our Contact Us page.

How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order through your account dashboard.

Do you offer gift wrapping?

Yes, we provide eco-friendly gift wrapping using recycled kraft paper and jute twine. You can select this option at checkout.

Are your packaging materials sustainable?

Absolutely! We use plastic-free, recyclable or biodegradable packaging to ensure every part of your order is as green as possible.

What makes The Green Chapter different from other eco-friendly brands?

We go beyond buzzwords — every product is rooted in sustainability, handcrafted by artisans, and designed to minimize environmental impact without compromising on style or function.

Are your products vegan and cruelty-free?

Yes, our entire range is 100% ecofriendly and cruelty-free. We never use animal-based materials or test on animals.

What is bamboo and why is it sustainable?

Bamboo is one of the fastest-growing plants in the world and regenerates without replanting. It requires minimal water, no pesticides, and absorbs more CO₂ than trees — making it highly sustainable.

What is cork and how is it eco-friendly?

Cork is harvested from the bark of cork oak trees without harming them. It’s renewable, biodegradable, and naturally anti-microbial — a perfect sustainable material.

Can I reuse or recycle your packaging?

Yes, our packaging is designed to be reused, recycled, or composted. We avoid plastic and use kraft paper, seed paper tags, and recyclable boxes.

Do you offer a subscription or eco-box service?

We’re working on launching curated sustainable subscription boxes. Stay tuned and subscribe to our newsletter for updates.

Is there a warranty or guarantee on your products?

As many of our products are handmade and natural, minor variations are normal. However, if there's a defect, we’ll replace it or offer a refund under our return policy.

Can I include a personalized message with a gift order?

Yes! You can leave a gift note during checkout and we’ll handwrite it on a seed paper card for a personalized touch.

Do you collaborate with NGOs or sustainability initiatives?

Yes, we collaborate with green organizations and artisans to promote environmental awareness and responsible consumption.

How do I care for my bamboo or cork products?

Keep them dry, wipe with a damp cloth, and avoid prolonged exposure to direct sunlight or water. Detailed care instructions are included with each product.

Are your seed papers safe for planting anywhere in India?

Yes, our seed paper uses non-invasive, locally adaptable seeds like basil, marigold, tomato, and coriander — perfect for Indian climates.

Do you accept bulk orders for events or weddings?

Absolutely. Our eco-conscious invites, favors, and gifts are ideal for weddings, baby showers, corporate events, and festivals. Reach out to us for bulk pricing.

How do I become a reseller or affiliate?

You can join our Green Partner program. Email us at support@thegreenchapter.store or check our “Work With Us” page.

Are all your products handmade?

Most of our items are handcrafted by Indian artisans using traditional techniques combined with modern sustainable practices.

How do I cancel or change my order?

Orders can be modified or cancelled within 12 hours of placing them. Contact us quickly at for changes.

Do you run any eco-conscious campaigns or challenges?

Yes, follow us on Instagram for monthly green living challenges, tree-planting drives, and community spotlights.

How can I contribute to your sustainability mission?

You can support by choosing eco-friendly gifts, spreading the word, composting our seed paper, and tagging us when you reuse packaging or plant our products.